Moon Palace Cancun - All Inclusive Resort
Moon Palace is all-inclusive at theme-park scale, a FlowRider surf machine, an on-site dolphinarium, the Noir nightclub and casino, and the cavernous Awe spa.
Last verified July 2026. Beach is the weakest mark at 5.8. No resort can pay to change a score. See the full Palmprint file
About This Resort
Moon Palace is all-inclusive at theme-park scale — a FlowRider surf machine, an on-site dolphinarium, the Noir nightclub and casino, and the cavernous Awe spa. It's enormous and made for groups and families who want everything inside one gated world. Cancún sun nearly year-round; best November through May.
Highlights
- Mega all-inclusive with FlowRider
- Awe spa with hydrotherapy
- Noir nightclub and casino
- Dolphinarium on-site
Activities & Experiences
- Nightlife
- Water Sports
- Kids Activities
- Spa & Wellness
Guest Reviews
Our family of 4 adults and two kids went the first week of March 2026 staying at the Grand. We had a connecting room. The ride from the airport was less than 10 minutes. We felt very safe despite what happened in PV. All the staff were friendly, and hard working. The resort is clean, the food was g...
Writing this while currently in resort. Good thing is golf carts, service at the pool side. Everything else is worst, avoid this place as much as possible. Rooms are not great, pretty old property. Yesterday there was water break in the room, they change the room and reprogrammed our keys for new r...
While staying at Moon Palace Sunrise Cancun from June 5 till June 9, money were stolen from a safe. They did it skillfully: only portion of $ were taken and so, all looked good on a surface when inspected content placed in the safe. Day after arriving at another resort and when $ were needed for a...
I went for a music festival and this resort is massive! The property is well maintained (although mowing the lawn at 7am on a Saturday AM wasn't so great) due to the noise. The staff was super friendly and always very helpful. I'm gluten free and this was one of the first all inclusives I could rea...
Moon palace was awesome. The rooms are large and cleanly. House keeping cleans during the day, if you come back and shower before dinner or whatever you have planned, they also come by and replace the towels you used mid day. Room service is always available. Plenty of restaurants to choose from and...
What we recommend
- Find flights (opens in a new tab)Round trips to Mexico from about $282
- Airport transfer (opens in a new tab)About 10 minutes from CUN, booked before you flyWe use this every trip
- Rent a car (opens in a new tab)See Mexico beyond the resort gates
- Things to do (opens in a new tab)Boat trips and water sports around Cancun, Mexico
- Travel insurance (opens in a new tab)Cancellations, delays, and the medical bill you hope not to seeWe never travel without it
- Stay connected (opens in a new tab)Data working the moment you land at CUN
Before you book
- Fly into
- CUNCancún International Airport
- Airport transfer
- About 10 minutes
- Flight time
- Under 5 hoursfrom the US East Coast
- Best months
- Nov to May
- All-inclusive
- Included in the rate
- Kids' club
- Yes, from age 4
Passport, safety, tipping & more, read before you fly.
Read the country guideAll-inclusive, except the good stuff
That is where trips get expensive: the plan covers the week, then the things you actually wanted are quietly a la carte. Here is the line at Moon Palace Cancun - All Inclusive Resort, item by item, with what we checked it against.
| What you'd expect to pay for | Status |
|---|---|
| Premium & à la carte diningOfficial all-inclusive materials list unlimited dining and world-class restaurants. | Included |
| Top-shelf liquorOfficial materials list top-shelf drinks. | Included |
| Room serviceOfficial all-inclusive materials list 24-hour room service. | Included |
| Wi-FiOfficial materials list free high-speed Wi-Fi. | Included |
| In-room minibarOfficial FAQ lists in-room minibar and liquor dispenser as part of the standard all-inclusive. | Included |
| Spa treatmentsSpa and golf are available; treatments and many premium activities require booking or credits. | Costs extra |
| Airport transfersOfficial offer pages may bundle transfers in promotions; Expedia also lists paid airport shuttle. | Partly included |
| Resort creditsPromotional resort credits apply to selected services and should be treated as restricted coupons. | Promo bookings only |
Inclusions change and vary by room category and season, so confirm with the resort before booking. How we verify this
What the week is actually like
Official dining pages describe unlimited international dining across Moon Palace Cancun and related Moon Palace areas; exact venue access depends on section and current resort rules.
With waterpark
Moon Palace Cancun includes Sunrise and Nizuc areas; guests repeatedly value pools and activities more than the beach.
Beach is a consistent weak point in reviews; choose Moon Palace for pools and amenities rather than classic turquoise-water beach swimming.
- Caveat: Water conditions vary through the year
- Caveat: Entry depth varies along the shore
- Caveat: Sargassum seaweed lands seasonally, raked daily
Counts come from the resort's own published information; the scores are ours, from the Palmprint file below.
Who fits where at Moon Palace Cancun - All Inclusive Resort
All 6 room categories, from the resort's own accommodations pages.
The right room is personal: a swim-out for the pool people, a top floor for the view people, two real bedrooms and two baths for families who like a little distance. Here's the lineup from the resort's own accommodations pages.
From the resort's own accommodations pages. Categories and occupancy change with renovations, and connecting rooms are usually request-only, so confirm when you book.
Bringing the kids to Moon Palace Cancun - All Inclusive Resort
What decides whether a resort works with children in tow, answered from what the resort publishes rather than from the brochure.
- Kids' club
- Supervised program, ages 4+
- Drop-off care from
- Age 4, younger kids need babysitting
- Teen program
- Active: events teens actually show up to
- Rooms that fit a family
- Two Bedroom Presidential Suite
- Kids stay free
- Advertised; check season fine print
- Beach for young swimmers
- Entry varies along the beach
- Does Moon Palace Cancun - All Inclusive Resort have a kids' club, and from what age?
- Yes. Moon Palace Cancun - All Inclusive Resort runs a supervised kids' club for ages 4+. Drop-off starts at age 4; younger children need babysitting or a parent alongside. Hours and age bands shift seasonally, so confirm before booking.
- Is the beach at Moon Palace Cancun - All Inclusive Resort good for young children?
- Swimmability varies by season, and the entry varies along the shore. Sargassum seaweed is seasonal (typically spring through summer on the Mexican Caribbean), so check recent reports for your travel month.
Taking a group
Very strong for weddings, conferences and large family groups because of resort scale, dining depth, bars, entertainment and meeting infrastructure.
- Private dining & events
- Bookable
- Group rates
- Negotiable on a block
- Nightlife
- Lively, bars running late
Tell us the trip, we'll tell you the resort
Tell us your dates, budget, home airport, and who's traveling, and we'll point you to the best-fit resorts. Free, no obligation.
Kids' club hours, teen programs and group availability all move with the season. Confirm the specifics with the resort for your dates.
How we scored Moon Palace Cancun - All Inclusive Resort
13 categories, scored from official sources and read against what guests actually report. Verified 19 July 2026 under Palmprint methodology 1.0.
The six that set the score
And 7 more we track
Confidence is high across the board except remote work, where the evidence is thinner.
Open a category
Value7.7High confidence
- Mixed Reviews
- 7.2
- Included Depth
- 8.6
- Resort Credits
- 6.8
- Family Amenity Value
- 8.4
weighted_review_and_official_analysis
Service7.8High confidence
- App Logistics
- 7.4
- Guest Sentiment
- 7.8
- Kids Program Support
- 8.2
- Large Resort Consistency
- 7.0
weighted_review_and_official_analysis
Beach5.8High confidence
- Swimmability
- 5.8
- Water Clarity
- 5.5
- Sargassum Risk
- 5.0
- Beachfront Access
- 8.2
- Guest Expectation Gap
- 5.8
weighted_review_and_official_analysis
Dining8.0High confidence
- Guest Sentiment
- 7.8
- Unlimited Dining
- 8.4
- Restaurant Variety
- 8.6
- Reservation Complexity
- 7.2
weighted_review_and_official_analysis
Rooms7.6High confidence
- Wifi
- 8.4
- Room Age Signal
- 6.8
- Family Suite Options
- 8.0
- Whirlpool And Minibar
- 8.4
weighted_review_and_official_analysis
Pools & Spa8.7High confidence
- Crowding
- 7.2
- Pool Depth
- 8.4
- Swim Up Bars
- 8.4
- Family Pool Variety
- 8.8
weighted_review_and_official_analysis
Family9.1High confidence
- Scale
- 9.0
- Playroom
- 9.0
- Teens Lounge
- 8.6
- Kids Stay Free Offers
- 8.2
- Flowrider And Activities
- 8.8
weighted_review_and_official_analysis
Nightlife8.4High confidence
- Bars
- 8.6
- Shows
- 8.6
- Family Tradeoff
- 7.8
- Clubs And Entertainment
- 8.2
weighted_review_and_official_analysis
Remote work8.0Medium confidence
- Quiet Zones
- 7.2
- Room Comfort
- 7.8
- High Speed Wifi
- 8.4
- Large Resort Distractions
- 6.8
weighted_review_and_official_analysis
What it does best
- Deep all-inclusive inclusions with top-shelf drinks, 24-hour room service, Wi-Fi, minibar, and entertainment.
- Excellent family amenities and teen/kid programming.
- Huge review base.
- Very close to Cancún airport.
Where it costs you
- Beach quality and water clarity disappoint many guests.
- Large size creates shuttle and walking friction.
- Membership sales pressure can be intrusive.
What else the research turned up
Things to know before you book
- Moon Palace Cancun is best for families who want a huge activity resort with pools, dining, shows, golf, spa, kids clubs, and all-inclusive convenience.
- The beach is the main caveat; travelers looking for classic Cancun turquoise water should compare other resorts.
- The resort is split into sections, and walking/cart logistics matter.
Hidden tips
- Choose Nizuc for a calmer base and Sunrise for more activity.
- Budget time for shuttles or carts across the property.
- Treat resort credits as restricted coupons with service-specific rules.
What guests say
Most loved
- Family activities and kids clubs
- Pools and resort amenities
- Dining variety
- Airport proximity
Most common complaints
- Beach quality
- Large resort logistics
- Room age and maintenance variation
- Membership sales pressure
Things people wish they had known
- Book Moon Palace for pools, food, kids clubs, and entertainment, not for a great swimming beach.
From Reddit
Recent Reddit discussion is highly mixed: families like the kids activities and scale, while recurring cautions focus on beach quality, room variation, carts/walking, and membership pressure.
Room intelligence
- Best Building
- Nizuc for calmer family stays; Sunrise for more activityRecent Reddit discussions distinguish Sunrise as busier and Nizuc as calmer, with shuttle/cart logistics between sections.
- Rooms To Avoid
- Far-from-lobby rooms if mobility or stroller logistics matterLarge-resort walking and cart waits are common planning issues.
Everything we read on Moon Palace Cancun - All Inclusive Resort
Nov to May
Temperature barely moves here across the year, so rain is the whole decision: the wet months run Jun to Oct. Storm risk is not evenly spread either: 29% of every storm on record near Cancún · Riviera Maya arrived in Sep.
| Month | Average high | Average low | Rain days | Share of recorded storms | One of the best months to visit |
|---|---|---|---|---|---|
| Jan | 84°F | 68°F | 4 | 0% | Yes |
| Feb | 86°F | 68°F | 3 | 1% | Yes |
| Mar | 88°F | 70°F | 2 | 0% | Yes |
| Apr | 90°F | 73°F | 2 | 0% | Yes |
| May | 91°F | 75°F | 6 | 1% | Yes |
| Jun | 91°F | 77°F | 10 (a wet month) | 13% | No |
| Jul | 93°F | 77°F | 8 (a wet month) | 8% | No |
| Aug | 93°F | 77°F | 8 (a wet month) | 21% | No |
| Sep | 91°F | 75°F | 12 (a wet month) | 29% | No |
| Oct | 90°F | 73°F | 11 (a wet month) | 22% | No |
| Nov | 86°F | 72°F | 5 | 6% | Yes |
| Dec | 84°F | 68°F | 4 | 1% | Yes |
Storm shares are computed from 144 recorded storms passing within about 100 nautical miles of Cancún · Riviera Maya since 1851, the nearest point in our record to this resort. How the hurricane belt works
Getting there
- Nearest airport
- CUN · Cancún International Airport
- Transfer
- 10 min
- Address
- Carretera Cancun-Chetumal Km 340, Riviera Maya, 77500 Cancún, Q.R., Mexico
- Phone
- +1 800-943-5032
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