Hard Rock Hotel & Casino Punta Cana

We are just finishing a week at Hard Rock Punta Cana. We have had a great time and the best service. Scooby Do has been very helpful at the members pool, he goes above and beyond to make sure our time is enjoyable. The bartender John at the members bar had been so friendly and accommodating to our l...

Our stay has been great, with a 4 family’s all staff has help make this so enjoyable. Scooby Doo the pool concierge, he has made our pool time a breeze. We’ve been to many pools but always come back to the members pool because of the great service. He helps with all questions we have had about food ...

I had high expectations for a 5 star resort, but the service fell far short. While the property itself is beautiful, with great pools and beach access, the overall guest experience was disappointing. Many staff members came across as disengaged and at times even rude. I understand that not everyone...

The staff is next level. This trip it’s important to acknowledge Henry and Scooby. Henry was our butler and I know he was very busy with many other families but he was top notch at every turn. Scooby down at the HOF pool amazing as always. We have come here a couple of times and he always remembers ...

Scooby doo is so kind and funny, he is always there to help and is always doing everything he can to make our experience the best it can be. Scooby doo makes every day so much fun and so enjoyable. The service he provides deserves 5 stars every single time. I could not imagine my trip without Scooby...