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Grand Palladium Colonial Resort & Spa - All Inclusive
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Grand Palladium Colonial Resort & Spa - All Inclusive

Carretera Tulum - Cancún Km.259-100, Puerto Juarez, 77710 Playa del Carmen, Q.R., Mexico

Details last verified July 2026 · How we research

Five-StarNear CoastMid-Size
4.7
★★★★★
26,820 reviews on Google
8.1Out of 10
Palmprint

Our own independent rating: beach, food, service, value and more. No pay-to-play, ever.

See how we scored it

Highlights

·6 pools
·6 restaurants & bars
·Full-service spa
·60 min from CUN

Activities & Experiences

Spa & WellnessWater SportsNightlifeKids Activities

Best Time to Visit

Jan
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Location

Carretera Tulum - Cancún Km.259-100, Puerto Juarez, 77710 Playa del Carmen, Q.R., Mexico
Nearest airport: CUN
Cancun International Airport
1h transfer
+52 984 877 2100

Guest Reviews

★★★★★
Gerardo Ramirez · a month ago

We are currently staying at the Grand Palladium Colonial Resort & Spa in Riviera Maya, and the experience has been outstanding. From the beautiful grounds to the incredible food, every part of our vacation has exceeded expectations. The restaurants have been consistently excellent, with a great var...

★★★★★
Laura Recommends · 4 months ago

I went here in April 2025 for a wedding and couldn't be happier to have stayed at this hotel! I only spent four days there but they offered so much included with the all inclusive package. I enjoyed fitness class both in and out of the pool, a dance night with local djs and tons of pools near the be...

★★★★★
Mari Trommler · a month ago

Our family would like to give a special recommendation for the top notch service and Michelin-star worthy food at La Adelita Mexican restaurant at the Colonial. Our waiter Juan was extremely hospitable and professional and made fresh guacamole (best we’ve tasted!) right in front of us. Our chef even...

★★★★★
phoebe kellow · 2 months ago

Me and my partner had a wonderful experience at El Dorado. The service was outstanding from start to finish. Everyone was so polite, helpful, and genuinely welcoming. They were also incredibly accommodating to our dietary needs, which we really appreciated and made the whole experience even more enj...

★★★★★
Bruno Martinez · 3 weeks ago

Writing a review for La Adelita restaurant and it was the last dinner we had before we had to leave and it was our favorite and the best dinner we’ve had! The food was amazing but our server Juan was the best one we’ve had throughout all of our meals this whole week he was quick, attentive and frien...

What we recommend

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·Resort website·Booking.com·Expedia·Tripadvisor reviews
About the Location
Mexico

Passport, safety, tipping & more, read before you fly.

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The Vibe
Lively & Social
What's actually included

What the all-inclusive plan covers at Grand Palladium Colonial Resort & Spa - All Inclusive

The line between “all-inclusive” and “all-inclusive except the good stuff” is where trips get expensive. Here's what's genuinely covered, and what still costs extra.

Premium & à la carte dining
Official and Expedia sources confirm all food and beverages are included under the Infinite Indulgence all-inclusive model, with access restrictions for selected neighboring venues.
Included
Top-shelf liquor
All-inclusive materials mention national and international premium drinks, but bottle-service and higher-tier exceptions should be confirmed.
Partly included
Room service
Room service availability was not fully verified as unrestricted for all categories.
Partly included
Wi-Fi
Included
In-room minibar
Included
Non-motorized water sports
Expedia states activities include windsurfing, snorkeling, kayaking and more.
Included
Spa treatments
Zentropia Palladium Spa & Wellness is available, with treatments and hydrotherapy typically charged separately.
Costs extra
Kids' club
Official materials list clubs and activities for children and teens.
Included

Inclusions change and vary by room category and season, so always confirm with the resort before booking. How we verify this.

Rooms & Suites

Who fits where at Grand Palladium Colonial Resort & Spa - All Inclusive

The right room is personal: a swim-out for the pool people, a top floor for the view people, two real bedrooms and two baths for families who like a little distance. Here's the lineup from the resort's own accommodations pages.

Family fitsleeps up to 8 in one key · Family Suite takes 5+
Deluxe Garden View
1 bedroom · Garden
Junior Suite Garden View
1 bedroom · Garden
Romance Villa Suite
1 bedroom
Official and tour materials position this as a premium, romantic villa-style category near the beach or main pool.
Family Suite
1 bedroom · sleeps 8
Official room summary states suites accommodate up to 8 guests.

From the resort's own accommodations pages. Categories and occupancy change with renovations, and connecting rooms are usually request-only, so confirm when you book.

The Daily Reality

Food, pools & the beach itself

Where you'll actually spend the week: how many places there are to eat and drink, what the pool scene offers, and what the water in front of the resort is really like.

Dining & bars

6 restaurants4 à la carte2 buffets11 bars1 swim-up barReservations at some venuesDine-around at sister resorts· Mexican · Japanese · American · Argentine grill · International buffet

Official Palladium materials state 4 à la carte restaurants, 2 international show-cooking restaurants and 11 bars currently available to Colonial guests, with some sister-complex venues excluded after the resort configuration change.

Pools & waterplay

6 poolsSwim-up barWaterslidesKids' pool

Expedia lists 5 outdoor pools plus a children's pool with waterslide; Palladium Travel Club references six freshwater pools across the Colonial/Kantenah access context.

The beach itself

Swimmability varies by seasonEntry varies along the shoreSargassum: seasonal (typically spring through summer on the Riviera Maya)

Official materials describe a long Caribbean beach with white sand and warm water, but guest and regional Riviera Maya reports require seasonal sargassum caution.

Venue counts come from the resort's own pages; beach conditions draw on monitoring data and consistent traveler reports. The sea doesn't read press releases, so treat seasonal notes as odds, not promises.

For Families

Taking the kids to Grand Palladium Colonial Resort & Spa - All Inclusive?

A family week turns on the details brochures skip: whether the kids' club is genuinely supervised, who watches the baby on date night, and whether four of you fit in one room. Here's what we've verified.

Kids' club
Supervised program
Drop-off care from
Age 1, covers toddlers
Teen program
Active: events teens actually show up to
Rooms that fit a family
Family Suite
Beach for young swimmers
Entry varies along the beach
Dinner reservations
Needed at some restaurants

Official Palladium page states kids' clubs, pools and events for children aged 1–19.

Questions parents ask

Can a family of 5 stay in one room at Grand Palladium Colonial Resort & Spa - All Inclusive?

Yes. Grand Palladium Colonial Resort & Spa - All Inclusive has room categories that sleep 5 or more in one key: Family Suite. The largest stated occupancy is 8. Occupancy rules count most children (and sometimes infants) toward the limit, so confirm your exact ages with the resort when you book.

Does Grand Palladium Colonial Resort & Spa - All Inclusive have a kids' club, and from what age?

Yes. Grand Palladium Colonial Resort & Spa - All Inclusive runs a supervised kids' club. Drop-off starts at age 1, so it covers toddlers. Hours and age bands shift seasonally, so confirm before booking.

Is the beach at Grand Palladium Colonial Resort & Spa - All Inclusive good for young children?

Swimmability varies by season, and the entry varies along the shore. Sargassum seaweed is seasonal (typically spring through summer on the Riviera Maya), so check recent reports for your travel month.

Is there anything for teenagers at Grand Palladium Colonial Resort & Spa - All Inclusive?

Yes, genuinely: the teen program at Grand Palladium Colonial Resort & Spa - All Inclusive runs organized events teens actually show up to, which is the difference between a teen club on the map and one in use.

Do you need dinner reservations at Grand Palladium Colonial Resort & Spa - All Inclusive?

At some restaurants: book the à la carte venues early in your stay and keep the buffet as the no-plan fallback for meltdown nights.

Kids' club ages, hours, and babysitting availability change seasonally, so confirm with the resort before booking.

Not sure this one fits your crew? Match resorts to your kids' exact ages for verified facts, not brochure claims.

The Palmprint file

How we scored Grand Palladium Colonial Resort & Spa - All Inclusive

Our independent research: the score, the evidence behind every mark, and what guests actually say.

Palmprint
8.1/10
Palladium Hotel Group
Quintana Roo
88% complete · Excellent review coverage
✓ Official site verified
How we score →

Scores

Beach8.0
Medium
Food7.3
Medium
Service7.6
Medium
Rooms7.8
Medium
Pools8.5
High
Value8.0
Medium
Family8.7
High
Nightlife7.2
Medium

Pros

  • True all-inclusive beachfront resort.
  • Strong family infrastructure with kids and teen programming.
  • Large pool and bar network.
  • Access to selected Kantenah/Colonial complex facilities.

Cons

  • Restaurant access and booking rules can be confusing.
  • Some recent guest reports are negative on food and service consistency.
  • Large resort footprint means walking or shuttle logistics.
  • Exact main-entrance coordinates need manual verification.

Things to know

  • Grand Palladium Colonial is a true all-inclusive resort under Palladium's Infinite Indulgence model.
  • The resort is part of a larger Riviera Maya complex, but access rules changed and some sister-property venues are excluded.
  • Families are the strongest fit because the resort has kids and teen programming plus large pool infrastructure.
  • Restaurant reservation friction and resort-complex size are recurring guest pain points.

Hidden tips

  • Check the current restaurant-access chart before booking because excluded venues changed after the complex reconfiguration.
  • Use the app and concierge early for specialty restaurant reservations.
  • Beach-first travelers should check very recent sargassum and shoreline photos before final payment.

What guests say

Most loved
  • Family amenities and kids clubs
  • Pools and swim-up bars
  • Large tropical complex
  • Beachfront setting
Most common complaints
  • Restaurant reservation friction
  • Food consistency
  • Large-property walking and shuttle logistics
  • Older or inconsistent room condition
Things people wish they knew
  • Not every restaurant in the Grand Palladium complex is available to Colonial guests.
  • The resort is better for families and complex-style resort users than compact boutique-resort travelers.
  • Reservations should be handled early.
From Reddit

Reddit discussion is mixed: some travelers compare the Colonial favorably for restaurant variety and family resort scale, while others report poor reservation logistics, weak food, older rooms and service problems.

Rooms

Rooms To Avoid:Rooms farthest from preferred restaurant and shuttle routesLow

Recent guest discussions emphasize the large complex and restaurant-access logistics.

Best Value Room:Deluxe Garden ViewMedium

Best value if guests plan to spend most time using the complex pools, kids clubs, beach and dining.

Best Room Category:Romance Villa SuiteMedium

Best fit for couples who want a more distinctive room near beach or pool areas.

The facts

252
Room Count
11
Number Of Bars
6
Number Of Pools
6
Number Of Restaurants
SpaGood WifiKids ClubTeen ClubBeachfrontSwim Up BarFamily FriendlySwimmable Beach

How we scored it

Food
Buffets: 2Bar Count: 11A La Carte Restaurants: 4Reservation Friction Penalty: 6.2
Restaurant Inventory And Guest Sentiment Synthesis · sources: Palladium, Expedia, Tripadvisor, Reddit, YouTube · verified 2026-07-19
Beach
Swimmability: 8Beach Length M: 800Sargassum Risk: 6.8Beachfront Support: 1
Beachfront Sargassum And Guest Sentiment Synthesis · sources: Palladium, Expedia, Tripadvisor, Reddit, YouTube · verified 2026-07-19
Pools
Kids Pool Support: 1Outdoor Pool Count: 5Waterslide Support: 1Swim Up Bar Support: 1
Pool Inventory And Family Feature Synthesis · sources: Palladium, Expedia, Tripadvisor, Reddit · verified 2026-07-19
Rooms
Room Count: 252Max Sleep Count: 8Older Room Caution: 6.8
Official Room Inventory And Guest Sentiment Synthesis · sources: Palladium, official_rooms, Tripadvisor, Reddit · verified 2026-07-19
Value
Family Value: 8.7Included Activity Depth: 8.5Restaurant Access Penalty: 6.5
Included Amenity Depth Vs Guest Complaint Synthesis · sources: Palladium, Expedia, Tripadvisor, Reddit, YouTube · verified 2026-07-19
Family
Kids Club Max Age: 19Kids Club Min Age: 1Kids Pool Support: 1Family Suite Support: 1
Kids Club Age Range And Pool Synthesis · sources: Palladium, Expedia, Tripadvisor · verified 2026-07-19
Overall
Expedia Review Count: 1004Expedia Score 10 Scale: 8.2Tripadvisor Rating 5 Scale: 4.3Tripadvisor Review Count Visible By Westjet: 12584
Weighted Review And Source Synthesis · sources: Palladium, Expedia, Tripadvisor, WestJet, Reddit, YouTube · verified 2026-07-19
Service
Service Consistency: 7.3Expedia Overall Score: 8.2Reservation Service Penalty: 6.2
Review Sentiment Synthesis · sources: Expedia, Tripadvisor, Reddit, YouTube · verified 2026-07-19
Nightlife
Bar Count: 11Show Support: 1Family Resort Penalty: 7
Bar Count Entertainment And Family Resort Synthesis · sources: Palladium, Expedia, Tripadvisor, Reddit · verified 2026-07-19

Sources

RedditExpediaYoutubeMapcartaOfficialTripadvisorOfficial RoomsReddit NegativeWestjet ReviewsOfficial All Inclusive

Scored with Palmprint methodology v1.0.

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Where Grand Palladium Colonial Resort & Spa - All Inclusive ranks

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