Scores at a Glance
Hyatt Ziva CancúnKrystal Grand Puerto Vallarta
Overall
9.0
7.8
Beach
9.2
8.0
Food
8.6
7.4
Service
8.9
7.4
Rooms
8.7
7.6
Luxury
8.6
—
Value
7.8
7.4
Romance
8.3
—
Scores out of 10 — higher is better
Quick Stats
9.0
Overall Score
7.8
5-star
Star Rating
4-star
4.5 (7,503)
Google Rating
4.1 (7,367)
From $254
Price / Night (pp)
Rates TBD
No
Adults Only
No
Yes
Kids' Club
Yes
Oceanfront
Beachfront
Near coast
Grand
Resort Size
Mid-size
30 min
Airport Transfer
10 min
All Scores
9.2
Beach
8.0
8.6
Food
7.4
8.9
Service
7.4
8.7
Rooms
7.6
9.0
Pools
8.1
8.6
Luxury
—
7.8
Value
7.4
9.3
Family
8.0
8.3
Romance
—
7.8
Nightlife
—
7.3
Quiet
—
8.0
Adventure
—
8.5
Wellness
—
8.0
Remote work
—
Vibes
Yes
Lively
—
Yes
Quiet
—
Activities
Yes
Spa
—
Yes
Water sports
Yes
Yes
Nightlife
—
Yes
Kids
Yes
Hyatt Ziva Cancún
- Beachfront infinity pool
- Turquoise Tower suites
- World-class nightlife nearby
- Family & group friendly
Krystal Grand Puerto Vallarta
- 4 pools
- 7 restaurants & bars
- Swim-up suites
- 10 min from PVR
Pros — Hyatt Ziva Cancún
- Excellent Punta Cancún location with water on three sides and strong beach access.
- Very high review volume with broad positive consensus across TripAdvisor and Booking.com.
- Strong family infrastructure, including KidZ Club, mini water park, teen club, kids pool, and multi-generational appeal.
- Three infinity pools, including an adults-only rooftop pool for Turquoize guests.
- Large all-inclusive dining and bar footprint with 18 total restaurants, lounges, food trucks, and bars listed by Hyatt.
- Strong Wi-Fi evidence from Booking.com, with a Free WiFi subscore of 9.7.
- Walkable access to nearby Hotel Zone nightlife, restaurants, and beaches.
Pros — Krystal Grand Puerto Vallarta
- True all-inclusive product
- Close to Puerto Vallarta airport
- Four-pool setup
- Kids and teens programs
- Swim-out and private-pool room options
Cons — Hyatt Ziva Cancún
- High rates can create value pressure, especially for guests who do not use the upgraded room or family amenities.
- Not ideal for travelers seeking a quiet, adults-only resort unless they book Turquoize and still accept the larger family-resort environment.
- Some guest feedback mentions cabana pricing, upsells, and premium items despite the all-inclusive positioning.
- Dining receives mostly positive feedback, but some guests find select restaurants or buffet timing inconsistent.
- Wedding groups, evening entertainment, and pool activity can create noise variability depending on room location.
Cons — Krystal Grand Puerto Vallarta
- Mixed food and service feedback
- Room-count conflict across sources
- Room service appears extra
- Pool-chair and towel complaints appear in reviews