Scores at a Glance
Mermaid Hotel & ClubOccidental at Xcaret Destination
Overall
7.8
8.0
Beach
7.4
8.9
Food
7.7
7.4
Service
8.4
7.3
Rooms
7.6
7.2
Value
8.1
—
Scores out of 10 — higher is better
Quick Stats
7.8
Overall Score
8.0
4-star
Star Rating
5-star
4.3 (1,702)
Google Rating
4.7 (38,209)
Rates TBD
Price / Night (pp)
Rates TBD
No
Adults Only
No
Yes
Kids' Club
Yes
Near coast
Beachfront
Near coast
Mid-size
Resort Size
Mid-size
120 min
Airport Transfer
55 min
All Scores
7.4
Beach
8.9
7.7
Food
7.4
8.4
Service
7.3
7.6
Rooms
7.2
7.8
Pools
8.5
8.1
Value
—
—
Family
8.6
—
Adventure
9.2
Vibes
—
Adventure
Yes
Activities
Yes
Spa
Yes
Yes
Water sports
Yes
Yes
Kids
Yes
Mermaid Hotel & Club
- 2 pools
- 1 restaurants & bars
- Full-service spa
- 120 min from CMB
Occidental at Xcaret Destination
- 7 pools
- 11 restaurants & bars
- Full-service spa
- 55 min from CUN
Pros — Mermaid Hotel & Club
- Officially all-inclusive
- Direct beachfront location
- Strong staff sentiment
- Good-value positioning
Pros — Occidental at Xcaret Destination
- Excellent protected cove beach
- Walkable to Xcaret Park
- Wildlife-rich grounds
- Strong family and activity fit
Cons — Mermaid Hotel & Club
- Sri Lanka is a new country value for the catalog
- Beach swimming may be rough
- Limited resort-specific Reddit evidence
- Some upkeep complaints in guest sources
Cons — Occidental at Xcaret Destination
- Dinner reservations are a recurring pain point
- Food and service are inconsistent
- Some rooms feel older
- Not the same product as Hotel Xcaret México